Privacy Policy

Effective Date: March 12, 2026
Last Updated: March 12, 2026

MindWrap Solutions, Inc. ("MindWrap", "we", "us", or "our") provides the MindSuite platform and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the Services.

1. Scope

This Privacy Policy applies to personal information processed through the Services, including information submitted by account owners, administrators, agents, and end users interacting with customer support workflows powered by MindSuite.

2. Information We Collect

We may collect the following categories of information:

  • Account Information: name, company name, business email address, role, and account credentials.
  • Usage Information: log data, browser and device details, IP address, timestamps, feature usage, and diagnostic telemetry.
  • Support Content: ticket messages, notes, metadata, and attachments you upload or process through the Services.
  • Integration Data: information received from integrated systems (for example email providers or third-party tools) that you authorize.
  • Billing and Transaction Information: billing contact details and payment-related records managed by authorized payment providers.

3. How We Use Information

We use personal information for legitimate business purposes, including to:

  • provide, operate, maintain, and improve the Services
  • authenticate users and enforce access controls
  • process customer support workflows and related communication
  • monitor performance, detect security incidents, and prevent abuse
  • provide technical support and respond to inquiries
  • comply with legal obligations and enforce our agreements

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information on one or more of the following bases:

  • performance of a contract
  • legitimate interests
  • compliance with legal obligations
  • consent, where required

5. How We Share Information

We do not sell personal information. We may share information:

  • with service providers that support hosting, analytics, infrastructure, security, and customer support operations
  • with integration partners you choose to connect
  • with affiliates and successor entities in connection with corporate transactions
  • when required by law, court order, or valid legal process
  • to protect rights, security, and integrity of MindWrap, our customers, and others

6. International Data Transfers

Your information may be processed in countries different from your own. When transferring personal information across borders, we use appropriate safeguards as required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill contractual commitments, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature and sensitivity of the data.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • access or request a copy of personal information
  • correct inaccurate information
  • request deletion of personal information
  • object to or restrict certain processing
  • request portability of personal information
  • withdraw consent where processing is based on consent

You may submit requests using the contact details below. We may need to verify your identity before responding.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Services, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings, but some functionality may be limited if cookies are disabled.

11. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.

12. Third-Party Services

The Services may link to or integrate with third-party services. We are not responsible for the privacy practices of third parties. Review their policies before sharing information through those services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means. The "Last Updated" date indicates when this policy was revised.

14. Contact Us

For privacy questions or requests, contact:

If you are in a jurisdiction that provides the right to lodge a complaint with a supervisory authority, you may do so at any time.